Skip to content
Sober Sidekick
By Sober Sidekick

Nexus Telehealth

Whole-person care, reaching the members no one else can.

Nexus is Sober Sidekick’s turn-key telehealth program — closing preventive, maternal, and behavioral health gaps for the members health plans have struggled to engage. One coordinated workflow. Clinician-led visits in minutes.

30,000+ care gaps closed since July 2024, across 6 states.
Schedule a Discovery CallSee the Outcomes

Source: Sober Sidekick Platform Data

In productionSix states · multi-modal outreach · eight languages translated live · warm clinical transfers.

One platform. Three programs. Every member.

Nexus delivers a single, coordinated telehealth workflow across the highest-impact quality measures — with Sober Sidekick clinicians, EHR-integrated documentation, and built-in referral navigation for whatever a member needs next.

AAP · Adult Preventive Care

The annual visit, reimagined for the members who never make it in.

For adults who haven't been seen in years, the barrier isn't motivation — it's access. Nexus brings the well visit to them: a complete preventive encounter with a licensed Sober Sidekick clinician, conducted by phone or video, with on-the-spot referrals to in-network resources.

  1. 01
    Member outreach
    Multi-modal contact strategy tuned to each market's response patterns.
  2. 02
    Sober Sidekick clinician visit
    General health assessment, PHQ-2 / PHQ-9, medication and immunization review, HRA & risk-adjustment capture.
  3. 03
    Care planning & referrals
    Develop a follow-up plan and connect members directly to in-network resources.

Outcomes for the populations everyone says are unreachable.

A case study, a population-level read, and what we learned by listening to our own outreach calls.

Case Study · Georgia Medicaid

10% gap closure in 10 days for a population unseen for years.

Sober Sidekick was tasked with closing preventive care gaps for an unserved Medicaid population in Georgia — members who hadn’t been seen in an average of two years. Multi-modal outreach, real-time telehealth visits, and live referral navigation moved the needle in under two weeks.

10%
Gap closure rate
75%
Appointment adherence
8
Languages translated live

Sober Sidekick / Empathy Health internal data · Georgia Medicaid MCO partnership, 2025

Population Impact · Maternal Health

Transforming access for 2.2M women in maternity care deserts.

Nexus bridges care gaps in counties where the in-person system has retreated — combining telehealth maternal visits with tailored phone-based engagement and warm behavioral-health transfers when a screen flags risk.

230%

Higher risk of postpartum depression for women in maternity care deserts — where it also takes 30% more outreach effort and 84% more phone calls to reach a member the first time.

Source: AJMC — Leveraging Telehealth to Improve Access to Care for Maternal Health

Market Analytics · US Care Operations

Why one market converted at 3× another — and what we did about it.

In February 2025, Sober Sidekick saw two of our state markets diverge sharply on completed-visit conversion. Rather than guess at the cause, we went deeper — running natural-language speech analytics across thousands of outreach calls from our US-based care operations team to understand exactly how our agents were engaging members in each market.

The differences we surfaced — in tone, pacing, talk-time, and rapport-building — were shared directly back to our health plan partner as actionable market intelligence, and used to rebuild the lower-converting market’s engagement playbook.

This is the operating model: measure what’s happening, share it openly, adjust together.

Overall call sentiment
+33%
Sentiment on booked-appt calls
+19%
Agent talk % (booked-appt calls)
+58%
Empathy and rapport-building sentiment
+70%
Opening and closing sentiment
+34%
I just had a well-woman visit with a patient who hadn’t left her house much since 2017 due to social anxiety. She’d made several appointments but never made it in. She said she never knew who to call for help. It honestly brought tears to my eyes. The fact we are a group calling to check in on these patients means everything.
KellyNurse Practitioner · Ohio · Sober Sidekick Nexus Provider

Built for the people who actually do the work.

Nexus delivers a different value proposition to every stakeholder in the room — without forcing trade-offs between them.

Health Plans & Payers

One vendor, three pathways, measurable quality and MLR impact. Built for Medicaid, Medicare Advantage, and Commercial books.

  • Move HEDIS measures: AAP, PPC, IET, FUA, FUH, FUM
  • Risk adjustment capture
  • Engage members in-network not seen in 2+ years
  • Reduce administrative burden, improve MLR
Talk to our payer team →
Already a member?

If your plan offers Nexus, you can skip the waiting room and talk to a clinician in minutes — by phone or video, in 300+ languages. Call support: (937) 345-3835

Let’s talk

Bring Nexus to the members who need it most.

Tell us about your organization and we’ll follow up within one business day.

  1. Within 1 business day
    We reply with a short list of scoping questions.
  2. Intro call (30 min)
    Walk through your pain points and current measures.
  3. Proposal within a week
    Pathways, pricing, and a launch timeline tailored to your book.

Prefer to reach out directly? partnerships@sobersidekick.com

1
2
3

About You

About Your Organization

Organization Type*(select all that apply)

Select all that apply. If you serve multiple populations, select each line of business.

Approximate Covered Lives

Helps us tailor the conversation to your scale

What Are You Exploring?

What are you exploring?(select all that apply)

This helps our team prepare the most relevant information for your conversation.

Nexus Telehealth services are provided by Empathy Health Solutions LLC, a subsidiary of Empathy Health Technologies, Inc. dba Sober Sidekick.