Your free wellness visit, with Empathy Health and CareSource.
Empathy Health works with CareSource to help members get the checkups they are due for. If you got a text from us, a video visit is already set up for you. Just tap the link in your text at your appointment time.
Need a different time or have a question? Call or text us at (937) 345-3835.
No cost to you
The visit is part of your CareSource Medicaid benefits. There is no copay and no bill.
About 15 minutes, by video
Join from your phone at your appointment time. No waiting room, no drive, no time off work.
A licensed clinician
You meet one-on-one, on live video, with a member of the Empathy Health clinical team.
The visits
Two kinds of checkups we help CareSource members get
Both are live video visits with a licensed clinician. Here is what your clinician covers in each one.
For adults
Yearly wellness visit
Every adult CareSource member is due for a preventive checkup once a year. Your clinician reviews your health, checks which vaccines and screenings you are due for based on your age, and makes a plan to get you caught up.
What we cover
- Your health concerns, from head to toe
- Your health history, medicines and allergies
- Vaccines: flu, COVID, tetanus, and others based on your age
- Screenings due for your age, such as cholesterol, diabetes, HIV, hepatitis C, colon cancer and eye health
- A short check-in on your mood and stress
- For women: birth control and family planning questions, Pap smear, mammogram and STD screening
- Whether you feel safe at home
For new moms
Postpartum visit
After you have a baby, a checkup for you matters as much as the baby’s. Your clinician checks how your body is healing, how you are feeling, and how you and your baby are doing at home.
What we cover
- How you are healing after delivery, including bleeding and any stitches
- Breastfeeding or bottle feeding, and how your baby is eating
- Bladder and bowel changes, and getting back to everyday activity
- Your mood, sleep and support at home, including a screening for postpartum depression
- Birth control options and planning ahead
- Vaccines and screenings you may be due for, like Tdap, flu and a Pap smear
- Referrals when you need them, such as lactation support or pelvic floor therapy
After your visit
We help with what comes next
A plan you understand
Before you hang up, your clinician walks you through what they found and what they recommend next.
Help getting caught up in person
Some things can’t happen over video, like a vaccine, a blood pressure and vision check, a Pap smear or a lab test. Our team helps you find and book an in-person appointment near you.
Connected to the right care
If something needs more attention, we help connect you to the right provider, from a specialist to lactation support.
How it works
Three steps, all from your phone
- 1
We text you
Your text has your appointment day and time, and the video link for your clinician.
- 2
Tap the link
At your appointment time, tap the link on your phone. Find a quiet, private spot and have your CareSource member ID card nearby.
- 3
Meet your clinician
We confirm who you are with your date of birth and address, then spend about 15 minutes on your visit.
Questions
Common questions about your visit
Yes. The visit is part of your CareSource Medicaid benefits, so there is no copay and you will not get a bill from us.
Yes. Empathy Health is a medical group that works with CareSource to help members get the checkups they are due for. We will never ask for a password, a bank account or a card number. You can call or text our team at (937) 345-3835, or call CareSource Member Services at the number on the back of your member ID card.
A phone, tablet or computer with a camera, a quiet private spot, and your CareSource member ID card. The visit is done on live audio and video. Tap the video link in your text a minute or two before your appointment time.
Yes. Call or text our team at (937) 345-3835 and we will help you pick a time that works better.
Yes. After your first text, you will get a reminder before your visit with the same video link.
This visit does not replace your regular doctor. If you already have one, we encourage you to keep seeing them. If you have not seen anyone in a while, this is an easy way to get caught up, and we can help you get connected to care near you.
Yes. Your visit is a private medical appointment with a licensed clinician, and your health information is protected under HIPAA, just like at any doctor’s office.
Reply STOP to any of our texts and we will stop texting you.